Shipping Policy

Last updated: September 19, 2026

Thank you for shopping with Dyeing Desert. This Shipping Policy explains how we process and ship orders placed through www.DyeingDesert.com.

If you have questions about shipping or an existing order, please contact us at info@dyeingdesert.com and include your order number.

1. Order Processing

Orders are typically processed within 1-3 business days after payment is authorized and the order is received.

Business days are Monday through Friday, excluding federal holidays / observed holidays / business closure dates.

Orders placed after 10pm MST may be processed on the next business day.

Processing time is the time it takes us to prepare, pack, and hand your order to the carrier. It does not include the carrier’s transit time.

During product launches, sales, holidays, high-volume periods, or other exceptional circumstances, processing may take longer. If there is a significant delay in processing your order, we will contact you using the email address provided at checkout.

Made-to-order, preorder, custom, limited-release, or backordered items may have a different processing timeframe. Any special timeframe will be stated on the applicable product page or at checkout.

2. Shipping Destinations

We currently ship to all 50 U.S. states. We do not currently ship internationally.

3. Shipping Rates, Methods, and Local Pickup

Shipping options and charges are displayed at checkout before you complete your purchase. We offer two flat-rate shipping tiers based on the order subtotal.

We select the carrier and shipping service—such as USPS, UPS, FedEx, DHL, or another carrier—based on the most cost-effective and appropriate method for your order and delivery address. Carrier selection may vary by package size, weight, destination, service availability, and other shipping requirements.

We offer free shipping on sticker-only orders. [Optional clarification: Free shipping on stickers applies only when the order contains stickers and no other merchandise.]

Local pickup is available for customers in the Phoenix, Arizona area. If you select local pickup at checkout, we will contact you using the email address or phone number provided with your order to arrange pickup details. If local pickup cannot be completed, we will contact you to arrange payment for shipping before sending the order.

Shipping charges are nonrefundable except where required by law or where we agree otherwise in writing.

4. Delivery Estimates

After your order has been processed and transferred to the carrier, estimated delivery times are generally 1-3 days.

Delivery estimates begin after the order is shipped—not when the order is placed—and are not guaranteed delivery dates.

Carrier delays can occur due to weather, holidays, service disruptions, high package volume, customs processing where applicable, incorrect addresses, or events outside our control. We are not responsible for carrier delays after an order has been accepted and scanned by the carrier; however, we will reasonably assist you with available tracking or carrier-claim steps.

5. Order Confirmation and Tracking

After you place an order, you will receive an order-confirmation email at the email address submitted at checkout.

When your order ships, we will send a shipping-confirmation email with tracking information, if tracking is available for the selected service.

Please allow 24–48 hours after you receive the shipping-confirmation email for tracking activity to appear or update.

A shipping label being created does not necessarily mean the carrier has possession of the package. Carrier tracking may not update until the package is scanned into the carrier’s network.

6. Shipping Address Accuracy

Please review your shipping address carefully before submitting your order. You are responsible for providing a complete and accurate delivery address, including apartment, unit, suite, or building numbers where applicable.

We are not responsible for orders shipped to an incorrect address entered by the customer.

If you need to request an address change, contact us immediately at info@dyeingdesert.com with your order number. We cannot guarantee that an address change, cancellation, or other modification can be made once an order has been submitted or processed.

Once a package has been shipped, address changes must be handled through the carrier, if the carrier makes that option available. Any carrier redirection or intercept fees are the customer’s responsibility.

7. Undeliverable and Returned Packages

If a package is returned to us because the address was incorrect, incomplete, unclaimed, refused, or otherwise undeliverable, we will contact you at the email address associated with the order.

We can reship the order after the customer pays the new shipping charge. We will hold the returned order for 7 days. If we do not receive a response within that period, we may refund or cancel the order in accordance with our Returns & Refunds Policy less the original shipping charges.

8. Lost, Stolen, Damaged, or Missing Packages

Packages marked delivered

If tracking shows that your package was delivered but you cannot locate it, please:

Check around your delivery location, mailbox, porch, parcel locker, and other safe places.
Ask household members, neighbors, building management, or mailroom staff.
Contact the carrier directly to request delivery details or open an inquiry.
Contact us at info@dyeingdesert.com within 3 days of the marked-delivered date so we can review available options.

We review marked-delivered claims individually and may offer a replacement, refund, or store credit at our discretion, subject to our investigation and any applicable carrier claim.

Packages lost in transit

If tracking has not updated for an extended period or the carrier confirms that a package is lost, contact us at info@dyeingdesert.com with your order number.

We may open a carrier investigation or claim, where available. After the carrier investigation or confirmation, we will determine the appropriate resolution, which may include replacement, refund, or store credit, as permitted by law and our policies.

Damaged packages or items

If your order arrives visibly damaged, please contact us at info@dyeingdesert.com within 3 days of delivery. Include your order number and clear photos of:

The outer packaging.
The shipping label.
The damaged product.
Any internal packaging, if relevant.

Please keep all packaging and damaged items until we provide next steps, as the carrier may require them for a claim or inspection.

We may require return of the damaged merchandise before issuing a replacement or refund.

9. Preorders, Backorders, and Split Shipments

Items identified as preorder, backorder, made-to-order, or otherwise not immediately available may have an estimated ship date stated on the product page or at checkout. Estimated dates may change.

If you would like available items shipped separately, contact us before ordering at [email]. Additional shipping charges may apply.

If a delay affects an order, we will provide notice and applicable cancellation/refund options consistent with law. Federal rules generally require a seller that cannot ship within its stated time—or, where no time is stated, within 30 days—to obtain the customer’s consent to a delay or promptly refund the unshipped merchandise.ftc+1

10. Changes, Cancellations, and Shipping Delays

We begin processing orders as quickly as possible. Requests to change or cancel an order must be sent promptly to info@dyeingdesert.com with the order number. We cannot guarantee a change or cancellation once an order has entered processing or has shipped.

If we cannot ship your order within the timeframe stated at the time of purchase—or, if no timeframe was stated, within the time required by applicable law—we will contact you about the delay and provide available cancellation and refund options.

If we cannot fulfill an order, we will cancel the unshipped portion and issue a prompt refund for the amount paid for that unshipped merchandise, including applicable shipping and handling amounts.

11. Returns

Returns and refunds are governed by our Refunds & Returns Policy.

Unless we confirm that an item was incorrect, defective, or damaged in transit, the customer is responsible for return-shipping costs.

Original shipping charges are nonrefundable, except where required by law.

12. Contact Us

For shipping questions, address corrections, tracking help, or damaged-package reports, contact:

Dyeing Desert
Email: info@dyeingdesert.com